A Workplace Investigations Officer is responsible for the task of investigating employee grievances, particularly those complaints that happen in the workplace. Some examples include bullying, harassment and discrimination. To become a workplace investigations officer you will need to complete a workplace investigations training course.

However, before you start your workplace investigations training you should find out if you have the right skills and traits to be successful in this career. Here are a couple of skills, attitudes and traits that just might come in handy when you want to embark on a career as a Workplace Investigations Officer.

Experience

Proper experience is vital when working in the sensitive area of workplace investigations.  There are many factors that must be considered with office complaints such as many versions of the same story, and being able to tactfully handle such situations takes experience. For those officers learning under you, your professional insight and experience will form the types of officers they will become. Experience is, after all, the best teacher and experience can also make you a great training officer.

Proper Knowledge

You should be knowledgeable regarding federal and state legislation, employment law matters and other relevant factors. While education in this area will form a core part of your workplace investigations training, you should have a solid understanding of the basics.

Just and Without Bias

Even in the most sensitive of cases, it is vital that you act in a just way and without bias at all times. It is essential that your emotional and personal desires do not interfere with your professional responsibilities and procedures. Also, you should be able to pass this trait on to your trainees.

If you are not directly involved with the Local Government but are interested in carrying out investigations as part of your duties you should consider completing a workplace investigations training course. You can complete a Certificate IV in Government (Investigations) Training with TMLE – contact us today!